Contact the emergency center according to your geographical location (contact numbers are in the voucher or travel policy) within 24 hours of the emergency. The BIA Travel Assist emergency services center will tell the passenger what to do or where to go. Failure to comply with this protocol results in the loss of any right or claim of the beneficiary.

If the Beneficiary is charged for any calls to the Emergency Management Center, BIA TRAVEL ASSIST will refund such the cost; the Beneficiary is advised to keep proof of payment of the call to request reimbursement, the Beneficiary must keep a copy of the invoice in which is reflected the charging for the call to the specified numbers.

Immediately checked for lack of luggage, please contact the airline or responsible person inside the same area where the luggage arrives and request and complete the form P.I.R. (Property Irregularity Report). Upon returning, the Beneficiary must present to BIA TRAVEL ASSIST, the following documentation:

● The Property Irregularity Report (P.I.R)
● Identification document
● Voucher
● Original copy of receipt proving payment by the airline/ Airline Tickets

Medical assistance for COVID-19, The Beneficiary must always and without exception contact the Emergency Central, who in turn will coordinate a virtual appointment by Telemedicine and, according to the opinion provided by the Medical Department, if the Beneficiary presents symptoms related to COVID-19, the Assistance Center will coordinate the relevant medical consultation, according to the safety and health protocols of each country, covering the expenses incurred up to the coverage limit indicated in the voucher.

The following expenses will be covered under the same limit:

● Hospital Expenses for COVID-19: In case of requiring hospitalization to stabilize the
Beneficiary’s condition.
● Mechanical respirator fees: If the Medical Department, together with the treating doctor,
considers the use of a mechanical respirator necessary, the Central will authorize and cover
said expense.